FAQ
Still stuck? Drop us a line at hello@splash-cleaning.com, we usually reply within the hour.
We cover all 32 London boroughs and surrounding M25 towns. Our home base is South London, with a focus on Croydon, Bromley, Sutton, Kingston, Merton and nearby areas. Same-day slots are often easiest across South London.
Yes. Please have your usual cleaning products ready before we arrive (spray, detergent, bathroom cleaner, glass cleaner, etc.).
Message us within 72 hours and we'll send a cleaner back to fix it, free of charge. If the issue is significant we'll refund the visit entirely.
Yes. Every cleaner is enhanced-DBS checked, fully employed by Splash (no zero-hours), and covered by £5m public liability insurance.
Card, Apple Pay, Google Pay, BACS or monthly invoice. We charge after the visit, only once you've signed it off in the app.
We can usually slot in next-day cleans Monday-Saturday. For Friday afternoons and Saturday mornings we recommend 3-5 days notice.
For recurring bookings, yes, continuity is a core promise. If your regular cleaner is unwell or on holiday, we'll let you know who is covering and brief them on your home.
Of course. Minimum booking is 3 hours, and you can book a one-off deep clean, end-of-tenancy or post-event clean from our quote form.
Yes, free of charge with at least 24 hours notice. Cancellations within 24 hours are charged at 50% of the booking.
No. Please have basic cleaning equipment ready at the property (hoover, mop, bucket, cloths, etc.) along with your cleaning products. Tell us when you book if anything essential is missing so we can plan the visit.