Privacy Policy

Splash Cleaning Ltd ("Splash", "we", "us") respects your privacy. This policy explains how we collect, use and protect personal data when you use our website or book cleaning services.

Who we are

Data controller: Splash Cleaning Ltd, registered in England and Wales (Company No. 14908220). Contact: hello@splash-cleaning.com.

Data we collect

• Quote and booking forms: name, email, phone, address, property details, service preferences and notes you provide.
• Careers applications: name, contact details, borough, experience, availability and right-to-work information.
• Website use: technical data such as IP address, browser type and pages visited (see our Cookie Policy).
• Communications: emails, calls and messages when you contact us.

How we use your data

• To respond to enquiries, provide quotes and deliver cleaning services.
• To process job applications and communicate about careers.
• To improve our website and customer experience.
• To meet legal, tax and insurance obligations.
• With your consent, to send occasional marketing (you can opt out anytime).

Legal bases (UK GDPR)

We rely on contract performance, legitimate interests (running and improving our business), legal obligation, and consent where required (e.g. marketing cookies or newsletters).

Sharing your data

We do not sell your data. We may share it with service providers (email, scheduling, payments) under confidentiality, Google Workspace for enquiry records, and authorities when required by law.

Retention

We keep enquiry and booking records as long as needed to provide services and for up to 6 years for accounting and legal purposes, unless a longer period is required.

Your rights

You may request access, correction, deletion, restriction, portability or object to processing. Contact hello@splash-cleaning.com. You can complain to the ICO at ico.org.uk.

Security

We use appropriate technical and organisational measures. No online transmission is fully secure.

Changes

We may update this policy. The date at the top shows the latest version.